Refund & cancellation policy

We bill ₹500 per case after your first 15 free cases. Refunds are issued when a case fails because of a defect on our side, or when you're charged in error. Completed analyses delivered to your dashboard are non-refundable. Requests are processed within 5–7 business days to the original payment method.

You are eligible for a full refund of the case fee in the following situations:

• The case fails because of a service-side bug (the AI pipeline crashed, the report was never generated, or the PDF was unreadable due to our error).
• You were charged twice for the same case due to a payment-gateway duplicate.
• The Bhoomi / BBMP eAasthi / eSwathu portal lookup returned a clear error attributable to our integration (not a portal outage on the Government of Karnataka side — see exclusions below).
• You upgraded to a paid case but cancelled within 10 minutes of payment, before the AI pipeline started processing your documents.

The following are explicitly excluded:

• A completed case report that was delivered to your dashboard, regardless of whether the findings were favourable to you. The compute, AI tokens, and portal-fetch costs were already incurred.
• Government portal outages or rate-limiting on Bhoomi, BBMP eAasthi, eSwathu, or Kaveri Online — these are upstream issues outside our control. We'll re-run the lookup at no extra charge once the portal is back.
• Cases where you uploaded the wrong documents (e.g., a Telangana RTC instead of a Karnataka one) — the AI ran your tokens regardless.
• Disagreement with risk findings. Risk scores are advisory; refer to the AI accuracy disclaimer in our terms.
• Storage add-ons or credit packs already partially consumed.

Email billing@propertyrisk.in within 14 days of the charge with:

• Your registered email or organisation name.
• The case ID (visible on the case detail page).
• The Razorpay payment ID (starts with pay_) or transaction date.
• A short description of why you're asking for a refund.

We acknowledge every refund request within 1 business day.

Once approved, refunds are initiated through Razorpay back to your original payment instrument. Typical settlement times:

• Credit / debit card — 5 to 7 business days.
• UPI — 1 to 3 business days.
• Netbanking — 3 to 5 business days.

Settlement timing is set by your card-issuing bank or NPCI; we don't hold the funds after Razorpay confirms initiation. We'll send you the Razorpay refund ID for your records.

You can stop using PropertyRisk at any time; we don't auto-bill on a subscription. Each case is a one-time charge incurred at the moment you click "Run analysis". To close your account permanently, email support@propertyrisk.in — your data is retained for 90 days then permanently deleted (see our privacy policy).

We'd much rather solve a billing problem directly than receive a chargeback. Before disputing a charge with your card issuer, please write to us at billing@propertyrisk.in — most issues are resolved within one business day. Unresolved disputes are governed by the laws of India and subject to the exclusive jurisdiction of the courts in Bengaluru, Karnataka.

Refund and billing questions: billing@propertyrisk.in
Phone / WhatsApp: +91 99724 63579